Last updated: 7 June 2021
Pivotal Accessibility is owned and operated by Pivotal Accessibility having an address at B-1/401, Janakpuri, New Delhi, 110058 India (“we,” “us,” or “our”).
We act in the capacity of a data controller and a data processor with regard to the personal data processed through Pivotal Accessibility in terms of the applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Our role depends on the specific situation in which personal data is handled by us, as explained in detail below
Pivotal Accessibility is not intended for use by children (i.e., persons who are minors in their country of residence). Therefore, we do not knowingly collect minors’ personal data. If you, as a parent or a legal guardian of a child, become aware that the child has submitted his/her personal data to us, please contact us immediately. We will delete your child’s personal data from our systems without undue delay
We obtain your personal data from the following categories of sources:
We do not collect or have access to any special categories of personal data from you, unless you decide, at your own discretion, to provide such data to us. Sensitive data is information that relates to your health, genetics, biometrics, religious and political beliefs, racial origins, membership of a professional or trade association, sex life, or sexual orientation. If you decide, at your sole discretion, to include the said sensitive data into Your Data, we will process such data for the purpose of fulfilling our contractual obligations.
When you submit, upload or create Your Data through one of our products, we process Your Data as requested by you in order to
If you refuse to provide us with your personal data when we ask to, we may not be able to perform the requested operation and you may not be able to use the full functionality of Pivotal Accessibility or get our response. Please contact us immediately if you think that any personal data that we collect is excessive or not necessary for the intended purpose.
When you browse Pivotal Accessibility, we collect your cookie-related data. We store such data until your cookies expire, you disable cookies, or you withdraw your consent, whichever earlier. We use performance cookies only that help us to understand and analyze the key performance indexes of Pivotal Accessibility and deliver a better user experience for you. We use the following cookies: _tccl_visitor (expires in 1 year) and _tccl_visit (expires in 30 minutes). Such cookies are set by our web hosting provider GoDaddy. The cookies are used for monitoring Pivotal Accessibility usage performance. Performance cookies are considered to be essential cookies that cannot identify you. Therefore, they do not require your consent. If we start using non-essential (e.g., statistics or marketing cookies), we will make sure that we obtain your consent, where necessary.
We use reCAPCHA on Pivotal Accessibility. It helps us to verify whether you are a human being and not a robot. We need such information to protect Pivotal Accessibility against spam and abuse. When you use reCAPCHA, Google will collect some data from you, such as:
If we combine your non-personal data with certain elements of your personal data and such a combination allows us to identify you as a natural person, we will handle such aggregated data as personal data. If your personal data is de-identified in a way that it can no longer be associated with a natural person, it will not be considered personal data and we may use it for any business purpose.
If you contact us, we may keep records of any questions, complaints, recommendations, or compliments made by you and any subsequent responses. Where reasonably possible, we remove all personal data that is not necessary for keeping such records.
If we have your email address, we may, from time to time, send you information about our services. You will receive our newsletters in the following instances.
You can opt-out from receiving our commercial communication at any time free of charge by clicking on the “unsubscribe” link included in our emails or by contacting us directly.
If necessary, we will send you important informational messages, such as confirmation receipts, technical emails, and other administrative updates. Please note that such messages are sent on an “if-needed” basis and they do not fall within the scope of commercial communication that may require your prior consent. You cannot opt-out from service-related notices.
In certain cases, we are required by law to store your personal data for a certain period of time. Thus, we may keep your personal data for the time period stipulated by the applicable law and securely delete it as soon as the required storage period expires
From time to time, your personal data is disclosed to our service providers with whom we cooperate (our data processors). For example, we share your personal and non-personal data with entities that provide certain technical support services to us, such as hosting and email distribution services. We do not sell your personal data to third parties. The disclosure is limited to the situations when your personal data is required for the following purposes:
• Ensuring the proper operation of Pivotal Accessibility;
• Ensuring the delivery of the services ordered by you;
• Providing you with the requested information;
• Pursuing our legitimate business interests;
• Enforcing our rights, preventing fraud, and security purposes;
• Carrying out our contractual obligations; or
• If you provide your prior consent to such disclosure.
Your non-personal data may be disclosed to third parties for any purpose. For example, we may share it with prospects or partners for business or research purposes, for improving Pivotal Accessibility, responding to lawful requests from public authorities, or developing new products and services.
If we are contacted by a public authority, we may need to disclose information about you to the extent necessary for pursuing a public interest objective, such as national security or law enforcement.
We do not directly sell your personal data to third parties.
Some of our data processors listed above are located outside the country in which you reside. For example, if you reside in the European Economic Area (EEA), we may need to transfer your personal data to jurisdictions outside the EEA. In case it is necessary to make such a transfer, we will make sure that the jurisdiction in which the recipient third party is located guarantees an adequate level of protection for your personal data or we conclude a data processing agreement with the respective third party that ensures such protection. We will not transfer your personal data internationally if no appropriate level of protection can be granted.
We implement organizational and technical information security measures to protect your personal data from loss, misuse, unauthorized access, and disclosure. The security measures are taken by us include:
Although we put our best efforts to protect your personal data, given the nature of communications and information processing technology and the Internet, we cannot be liable for any unlawful destruction, loss, use, copying, modification, leakage, and falsification of your personal data that was caused by circumstances that are beyond our reasonable control. In case a serious breach occurs, we will take reasonable measures to mitigate the breach, as required by the applicable law. Our liability for any security breach will be limited to the highest extent permitted by the applicable law.
You have the right to control how your personal data is processed by us by exercising the rights listed below (unless, in very limited cases, the applicable law provides otherwise):
If you would like to launch a complaint about the way in which we process your personal data, we kindly ask you to contact us first and express your concerns. If we receive your complaint, we will investigate it and provide you with our response as soon as possible. If you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.
We do not discriminate against you if you decide to exercise your rights. It means that we will not
Postal address: Pivotal Accessibility, B-1/401, Janakpuri, New Delhi, 110058, India.